Posted: February 17, 2017
During the process of writing this week’s post I took time out to answer an inbound phone call and as a result, was moved to set aside my original topic and concentrate instead on writing about the cardinal rules of telemarketing - rules we sales people ignore at our peril.
The call turned out to be from ‘Fraser' - who cleared the first few hurdles well - being both polite and helpful in articulating who he was and where he was calling from.